Why More for Less?
Within a day of the Government speaking out on the economic downturn it felt like businesses had closed up shop. Budgets were slashed and people started focusing on saving money. Businesses should always focus on saving money and hitting budgets.
They can do this and focus on the customer experience they provide and make their call centre a great place to work.
Take a minute and think about those successful businesses you know. What do they do that makes them successful? Here’s a few….
- More promoters less churn
- More staff engagement less dissatisfied customers
- More pride less absence and attrition
- More ideas for improvement less wasted resources
- More sales less calls
- More customers less queries
- More innovation less time off the job
- More ownership less complaints
- More value less spend
- More talent development less skills shortage
- More training less investment
- More efficiency less diversions
What others can you think of?
30-sec Open Space!
What Next?
The event is free, you just need to get there, sort out your food and accommodation if needed and bring a 30 minute session or discussion topic that you are prepared to lead on – so browse the rest of this site for ideas for suggestions how More For Less might develop and how you can participate. You can choose to participate in a small group discussion or deliver to a large one. Come prepared to join in. We'll set the agenda on the day!